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TRYME Apparel - Nigeria Refund Policy This Refund Policy applies to all purchases made through the TRYME Apparel website within Nigeria. 1. Eligibility for Refunds and Exchanges: * We accept returns and exchanges for items that are: * Defective or damaged upon arrival. * Incorrectly delivered (wrong size, color, or item). * Unworn, unwashed, and in their original condition with all tags attached. * Returns must be initiated within 7 days of receiving your order. * Exchanges are subject to product availability. 2. Non-Refundable Items: * Items that have been worn, washed, altered, or damaged by the customer. * Items without their original tags. * Items purchased during final sale or clearance events (unless defective). * Personalized or custom-made items. 3. Return Process: * Initiate a Return: Contact our customer service team via email at [Your Email Address] or phone at [Your Phone Number] to initiate a return request. Please provide your order number, the reason for the return, and clear photos of the item if it is defective or damaged. * Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item. * Packaging and Shipping: Carefully package the item in its original packaging (if possible) and ship it to the address provided in the return authorization. You are responsible for the return shipping costs, except in cases where the item is defective or incorrectly delivered. * Inspection and Processing: Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. * Refund or Exchange: * If the return is approved, we will process your refund to the original payment method within 7-14 business days. * For exchanges, we will ship the replacement item to you as soon as possible, subject to availability. 4. Refund Methods: * Refunds will be issued to the original payment method used for the purchase. * If the original payment method is unavailable, we will arrange for an alternative refund method, such as a bank transfer, after verifying your account details. 5. Defective or Incorrect Items: * If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a free return or exchange and cover the return shipping costs. 6. Return Shipping Costs: * You are responsible for the return shipping costs, except in cases where the item is defective or incorrectly delivered. 7. Contact Information: * For any questions or concerns regarding our refund policy, please contact us at: * Email: [trymefashion2025@gmail.com] * Phone: [08028102598] * Physical Address: [14 obiosa street ijesha surulere lagos] 8. Important Notes: * Refund processing times may vary depending on your bank or payment provider. * We reserve the right to refuse any return that does not comply with our refund policy. * This policy is in accordance with Nigerian consumer protection laws. * All refunds will be processed in Nigerian Naira (NGN).